Hold on! Let me fix my cap!

Company: Prestige Portraits

Date: 13^th November 2015

Nature of encounter: Graduation portraits

Level of satisfaction: Very Dissatisfied

I arrived a half-hour early for my appointment which was at 10:30. I greeted the photographer who barely acknowledged my presence. She told me to “follow the instructions on the paper”. I did so, filling out the information that it needed. I stepped around the partition and sat on the stool in front of the cloth background. “Put the white paper up to your chin Hun” she barked. This paper had my name and email written on it, it was one of the papers that I filled out a few moments before. She started barking orders at me at how to pose “Lift your chin, now turn your head, drop your right shoulder”, at this point I am so uncomfortable. I lift my head to push my hair out of my face before she takes a picture and she rolls her eyes and lets out a big sigh. She proceeds to take the picture.  This happens a few more times, barking different poses at me. “Face to the right, tilt your head to the left” all the while rolling her eyes is I moved a millimeter. It then came time to put on the cap and gown. She flopped the cap on my head covering my eyebrows and throws the gown and sash over my shoulders. She throws my hair out of my face and stays “stay just like that”. I lifted my hand gently to push the cap back to free my eyebrows and she yells accompanied with an extensive eye roll “I told you to say still!” She takes two more pictures and says “Okay, you’ll receive an email and the proofs in about three weeks, bye!”

The attitude of the female photographer was absolutely ridiculous. From the beginning of the encounter to the end she was absolutely miserable. There was no reason for her to be upset. I understand her job is pretty repetitive but it’s your job! Graduation pictures are something that are very important some people. Each time you take your pictures you have to pay! Secondly, I wrote an email to the company explaining that the representative was extremely rude and I never received a response. Follow up with your customers is extremely important.

I was extremely dissatisfied by this encounter. The company should have responded to my email and offered me an opportunity to retake my pictures with another photographer. The company should be more cautious about who they hire. They have to make sure that the person is a good fit for their team. They have to make sure they are personable, positive, friendly and patient. This makes the company look very unprofessional.